Contact information

Contact Us

We are a small team and we read every email ourselves.

Email is the fastest way to reach us and it is the only channel we monitor for order support. Messages sent through social media may not be seen.

We reply to every email within 24 hours, seven days a week.
The inbox is checked twice a day, morning and evening.
If you have not heard from us, check your spam folder before emailing again. Our reply sometimes lands there on the first message.

You will get a faster answer if your first email includes:

Your order number, which is in your order confirmation email.
The email address you used at checkout, if it is different from the one you are writing from.
A photo or a short video, if the item arrived damaged or faulty.

Where is my order. We will pull the tracking and chase the carrier for you.
Change my address. Yes if the order has not been dispatched. Send the order number and the correct address.
Cancel my order. Yes if it has not been dispatched, refunded in full, no cancellation fee.
Return or refund. See our Refund Policy, then email us to start it. Do not send anything back before we confirm the return address in writing.
Warranty claim. Send the order number and a photo of the fault.
A question before you buy. Ask. We would rather answer it than have you order the wrong thing.

Email santosvi6@outlook.com with the subject line marked accordingly and we will get it to the right person.